To Identify bad performance in customer's systems.
Solution
To setup a working team formed by DBAs, devops roles, and develpers to obtain perfomance metrics to detect bottlenecks and help development teams to identify and fix the root causes to improve the performace for proper scalability to sustain the business growth.
Achievements
Removal of then main performance bottlenecks identify by the customer. Removal in great degree the rush hour factor with heavy load that were compromising the scalability of the business processes.